Please click here for returns: returns.rudigernreich.com
You can return an item purchased within thirty (30) days following the receipt. Please print the return label and attach it to the outside of the box. Then, bring the parcel to the DHL drop-off center of your choice. Using the provided label will guarantee a refund in the event of loss or theft during shipment. Please keep the proof of postage until your return has been completed and the payment refunded.
- Please note that all returns must be shipped from the same country they were originally sent to.
- No exchange service is available. If you are interested in a different model, you will need to place a new order for it.
- Products must be returned in their original condition in order to be accepted as a return. Returned items must be unwashed, unworn, accompanied by all original hang-tags, any related accessories including the Rudi Gernreich seals. No refund will be processed for items that are returned incomplete, damaged or soiled.
- Returns of swimwear are accepted at the same conditions as above and the hygiene strip has not been removed. Please try the swim- and underwear items on over your own underwear.
- Please note that we do not refund the shipping costs you paid for the delivery of your order.
- For security reasons, we cannot issue a refund payment to credit cards different from the one used for the purchase.
- Returns that do not meet our policy will be sent back to the customer.
If you decide not to use our return label/service and use a different courier, we are not responsible for any cost, loss of theft of the items during transport. In this case, please send your return to this adress: Rudi Gernreich Eagle GmbH & Co. KG, Goethestrasse 78, 10623 Berlin, Germany.
We usually process the returns within 10 days following their arrival at our warehouse. Once your return has been accepted, we will send you a confirmation email from firstname.lastname@example.org
. The refund time may vary based on the payment method used and usually takes up to 7 days following the return confirmation email.
For further information, please read our Terms and Conditions of Sale or send an email to:
Orders are typically shipped within 1-2 business days following the order confirmation. Shipping costs vary depending on the shipping destination and weight of the purchased products. All orders are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the shipping costs.
During high-volume sale periods, it may take up to 3 business days to dispatch your order. RUDI GERNREICH is not responsible for any delays caused by unforeseen circumstances or destination customs clearance processes.
|Europe (EU, GB)||DHL Express||10,00 €||1-3|
|USA||DHL Express Delivered Duty Paid||15,00 $||1-4|
|Iceland, Canada, Liechtenstein, Mexico, Monaco, Norway, Russia, Switzerland, Turkey, Vatican City, Ukraine.||DHL Express Delivered Duty Paid||20,00 €||2-4|
|China, Hong Kong, Middle East Countries||DHL Express Delivered Duty Paid||35,00 €||3-6|
|Rest of world||DHL Express Delivered Duty Paid||45,00 €||3-6|
Estimated delivery times are to be used only as an approximated guideline and commence from the date of dispatch. Final prices for countries not expressly listed are calculated at checkout stage.
Please note that we don’t deliver to North Korea, Syria, Iran, Cuba, Sudan, Belarus, Myanmar/Burma, Lebanon and P.O. boxes. Orders made to these addresses will be automatically canceled.
Last modified: June 30th, 2019